your message
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Inconsistent Messaging Costs Money

If a client asked about your message, would your CEO give a similar answer as a front-line person? Not necessarily word for word but would the gist of it be the same? Would everyone at the front desk even give a similar answer? If the answer…
Company Culture

Company Culture – Questions I Really Want to Ask

We recently attended Counselor’s Academy,  a fantastic conference sponsored by PRSA which was jam-packed with valuable information for agency owners and leaders. It was an opportunity to connect with others who, like Chartwell Agency, are…
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Storytelling: It’s Not Just for Books Anymore

Once upon a time . . . It was the best of times, it was the worst of times . . . Call me Ishmael. The sun did not shine. It was too wet to play. So we sat in the house. All that cold, cold, wet day. These words always introduce a…
marketing plan
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Plan Your Work and Work Your [Marketing] Plan

We’ve all heard the saying “plan your work and work your plan,” and you have likely applied the principle to your personal or professional life in one way or another.  It’s a familiar phrase that many consider an important life skill.…