Entries by Karli Smith

Communication Best Practices: Unfamiliar Waters

All of us are navigating uncharted waters right now and communicators are certainly not exempt. We are being looked to for guidance on how to communicate to customers, what messages to share and how to adjust current marketing campaigns. You won’t find examples of communication around the current situation in any agency’s portfolio. While we […]


Developing Your Customer Journey with Conversation Hearts

Popular during February, Conversation Hearts are crunchy, chalky, colorful heart-shaped candies people either love or hate. Each heart is stamped with a short, sometimes witty, message or saying that has evolved with the generations and technology – from “Be Mine” to “Text Me.” With the candies making a big comeback this year, the messages on […]

Make Client Relationships a Priority in 2020

At Chartwell Agency, we make relationships with our clients a priority. In marketing and communications and any industry, you should always strive to be known as a trusted advisor rather than just a “vendor.” Building strong relationships takes work, but it’s really no different than your personal relationships, as the same components apply. Below are […]


If Your Marketing Strategies Were Halloween Candy

Halloween means different things to different people. To some, Halloween is about costumes and scary yard displays. To others, it may mean carving pumpkins and haunted houses. To me, it’s about candy. It’s about the only time of year that I crave and eat it. I don’t know if it’s because the pieces are snack […]

Maximizing Your Community Outreach Efforts

Engaging and showing value through community outreach is key to developing relationships with your current and potential customers, spreading the word and enhancing credibility. Outreach is personal and provides the opportunity for individuals within your organization to directly engage with potential customers. The face-to-face nature of this strategy also helps you start to build trust […]

Holding Your Audiences’ Attention in the Age of Technology

According to Pew Research, 95 percent of Americans now own a cell phone with 77 percent of those being smartphones. And users of these devices are more distracted than ever with being able to do so many things via their phones, from responding to emails to engaging on social media and streaming music to checking […]


Five Strategies for Launching your Marketing Campaign

A marketing campaign is a specific strategy designed to meet a specific marketing goal. In some cases, campaigns are developed for broader initiatives such as driving more sales. Sometimes they are developed for narrower purposes such as building awareness around one specific product. Campaigns help build brand awareness and establish the identity and personality of […]

Using Industry Events to Showcase your Thought Leadership

Industry conferences and trade shows are a great educational and networking resource for your organization, as well as a source of leads for your company. The audiences at these events already have a vested interest in your mission, so it’s a great opportunity to share information about your products or services before, during and after […]


Ride the Digital Wave in 2019

There is a lot to be excited about in the world of communications as we head into 2019. Like any other industry, the marketing and PR field saw lots of exciting trends in 2018 and even more strategies fueled by our friend (and sometimes foe) — technology. As we head into the beginning of the […]